24/7 Proxmox Support by croit

Three things. An engineer joins you on a live screen share instead of answering in a portal. The Gold plan answers Severity 1 and 2 within one hour, at any time, faster than any subscription. And every engagement starts with consulting on your cluster, so the causes of tomorrow's incidents are dealt with today. Proxmox's own 24/7 support is a good thing for every Proxmox user, and croit adds to it rather than competing with it.

Per CPU socket and year, croit Gold ($ 250 / € 250) plus the Proxmox VE subscription with the enterprise repository ($ 143 / € 120) comes to $ 393 / € 370. A Proxmox Premium subscription is $ 1,310 / € 1,100. That is ~66% less, with a faster response, for any cluster of 12 sockets or more. Below 12 sockets the 12-hour minimum applies and the two cost about the same. Consulting before the start is a one-time line on top. The calculator on this page does the arithmetic for your cluster; prices are list prices, excluding VAT.

Fewer than you expect. Across croit's customers, support is used at well under one hour per socket a year, including first years on a new platform. One hour per socket, with a 12-hour minimum, covers a normal year with room to spare. If you do need more, additional hours are $ 295 / € 285 each.

Prepaid engineer hours for your Proxmox Virtual Environment, Backup Server, Mail Gateway, Offline Mirror and Datacenter Manager: incident response, troubleshooting, configuration issues, upgrades and how-to questions, on a live screen share or via VPN and SSH. Severity 1 and 2 are covered 24/7. Guest operating systems, applications inside VMs and hardware replacement are out of scope; new designs, migrations and integrations are consulting.

For Severity 1 (outage) and Severity 2 (major degradation), a croit engineer responds within 1 hour on Gold and within 4 hours on Silver, 24 hours a day, every day. Severity 3 and 4 are answered within the business day. The response time is the time to the first engineer, not the time to resolution.

Support is for a cluster that runs; consulting is how it gets there. Before the contract starts, a croit consultant works through your environment with you: configuration, migration planning, backup and disaster recovery, and whatever else your scope needs. Four hours is the minimum, most customers take eight to twenty-four, at $ 295 / € 285 per hour. It is a separate line on the quote, and the reason our customers open so few tickets.

A permanent outbound VPN from your environment to croit, so our monitoring can see cluster, node and hardware health around the clock and open a case before you notice. Many regulated environments cannot allow that, which is why Proactive is quoted per environment rather than listed with a price. Gold and Silver work without any VPN.

Prepaid hours are valid for the contract year and expire at the end of the term. A cluster with a quiet year pays for readiness, which is what 24/7 coverage is.

Support cases are handled in English. The response times apply to cases submitted in English through the croit support portal with the server ID provided.

Yes. croit is an official Proxmox Gold Partner and authorized reseller for Proxmox Virtual Environment (VE), Proxmox Backup Server (PBS), and Proxmox Mail Gateway (PMG).

Yes. Support is designed for production Proxmox VE environments running business-critical workloads, including multi-node clusters and high-availability setups.

Yes. croit provides Proxmox support services to customers worldwide through remote support channels, from Germany and the United States. Customers in the Americas are quoted in US dollars, everyone else in euros.

Support covers the Proxmox versions currently maintained by Proxmox Server Solutions GmbH, including clustered and high-availability deployments. Version specifics are clarified during onboarding.

Tell us your number of servers and sockets per server through the form on this page. You receive a quote within one working day with the three lines every engagement has: the Proxmox VE subscription, the croit plan, and the consulting hours. After the order we schedule the consulting and register your servers; the contract starts when that is done.

Yes. croit offers Proxmox training as part of its services, providing hands-on instruction and best practices with certified instructors. A trained team needs fewer consulting hours to get started.

Proxmox is a complete server management platform that tightly integrates KVM hypervisor, Linux Containers (LXC), software-defined storage, and networking. With a user-friendly web interface, you can effortlessly manage VMs, containers, clusters, and disaster recovery.