24/7 Ceph Support. Guaranteed Response Times.
Predictable Response SLA
Critical issues answered fast, every time.
24/7 Ceph Expertise
Support delivered worldwide by engineers who know Ceph deeply.
Right Support Tier for You
From reactive problem resolution to fully managed operations.
Capacity-based Pricing
Simple, scalable subscription cost you can forecast.
24/7 Ceph Support from a Ceph Foundation Founding Member
Basic Support
24×7 coverage, SLA, fixed tickets.
- 48 tickets/yr
- 4h response times (urgent tickets, 8h response times otherwise)
Premium Support
Faster SLAs, unlimited tickets.
- Everything in Basic
- 1h response times (urgent tickets, 4h response times otherwise
- Unlimited tickets
Proactive Support
Premium SLA + monitoring & remediation via VPN.
- Everything in Premium
- Monitoring via VPN
- Fixes via VPN
Managed Ceph
Full operations delivered remotely via VPN.
- Everything in Proactive
- Design
- Provisioning via VPN
- Upgrading via VPN
- Optimization via VPN
