Emergency Ceph & Proxmox Support
Access Our Support Team
Emergency Support is incident-based help for urgent Ceph/Proxmox issues without a subscription. We start with triage and stabilization on a best-effort basis depending on availability. Note: For guaranteed response times, we also offer 24/7 SLA subscription support.
SLA Support vs Emergency Support
Guaranteed 24/7 SLA Support
Subscription-based 24/7 support with guaranteed response times (SLA). Ideal for production environments, ongoing operations, and long-term stability. Remote worldwide coverage.
One-Off Emergency Support (No Subscription)
One-off, incident-based help when you’re stuck, no subscription required. We assess the situation, engage an engineer, and support until the incident is stabilized. Remote worldwide support.
Support Subscription
For 24/7 SLA subscription support with guaranteed response times, see Ceph Support and Proxmox Support.
How it works?
1.
Please fill out the form and accept our terms and pricing to automatically open a support ticket. Provide as much detail as possible about the issue you’re experiencing, so our team can prepare and respond effectively
2.
Our support team will contact you and will send you information you to join us in Google Meet and also how to provide access to your cluster should you allow this.
3.
Our sales team will send you the invoice during our business hours.
Pricing
- Initial Support Fee: For the first 4 hours of support, we charge a flat fee of $1180/1140€ (depending on your country; additional country specific tax might apply).
- Extended Support: Should your issue require more than 4 hours to resolve, each additional hour is billed at $295/285€ (depending on your country; additional country specific tax might apply).
