Support

Open Support in the menu, or the support button in a cluster's About card.

Licensed croit clusters

A croit licence includes support. Open a ticket from CDM; croit receives the cluster's status with it.

Cluster Info attaches basic debug information, Extended Debug Information that of every server.

Without a licence

For plain Ceph clusters and croit clusters without a licence, croit offers emergency support, paid per incident.

1. Open Support and pick the cluster.
2. Check Request paid emergency support. The price and the fields appear.
3. Enter your contact and billing details and describe the problem.
4. Accept the agreements and enter the code croit e-mails you.

The request includes the cluster's details and health. CDM needs to reach www.croit.io to send it (Requirements). If sending fails, CDM offers the request as an e-mail to support@croit.io instead.